Premium Diamonds
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Preliminary note
Use of the websiteThese General Conditions apply to the website thediamondsnetwork.com served and
operated by The Diamond Network. BV , By using this website you commit yourself
(hereafter the client) to accept and to respect these general conditions.
Purchase at thediamondsnetwork.com
Moreover these general conditions apply to all contracts concluded with the supplier in
case of purchase of (loose) diamonds. They contain all mutual rights and obligations
between the client and the supplier..
The client declares that previously to the conclusion of any contract (regarding loose
diamonds) with the supplier., he/she took notice of the general conditions (as published
on the website thediamondsnetwork.com) of the supplier. and declares expressly to
accept them. This declaration of acknowledgement and acceptance is automatically done
from the moment of agreement with the offer and the subsequent payment of the agreed
amount and will be formalized by an electronic confirmation or by signing on the bottom
of the invoice.
This website has been created and is managed by The Diamond Network. BV Belgium, Belgium and registered at RPR
Antwerpen with vat nr XXX and a member of the Antwerp diamond
bourse.
As members of the World Federation of Diamond Bourses, we promise that ALL diamonds that
are sold through our Webshop, thediamondsnetwork.com, are ethically sourced. By agreeing
to purchase diamonds at thediamondsnetwork.com/Alpilex Diamond Mfg, you are
agreeing to only purchase our products with funds that have been ethically sourced, and
have been submitted to ALL legal conditions imposed by European Law.
The Diamond Network. BV. :The Diamond Network. Belgium, Belgium and registered at RPR Antwerpen with vat nr XXX and XX with Iban XXX - Swift ABNABE2AIDJ , acting under the commercial brand thediamondsnetwork.com
Purchaser: any natural person or person created by law who enters into
a contractual relation of any type with The Diamond Network. BV.;>br />
Consumer buyer: any natural person or person created by law who buys
products or services present on the market;
Client: any person/party who accedes to the The Diamond Network. BV.
website and who has or not a contractual relation with Alpilex Diamond
Mfg. BV
Person: any natural person, a person or party created by law, or a factual
association;
Products: the object of one or more contracts;
Prices: the mere indication of a product price never contains a final
offer. It can never be a source of rights for the client.
Derogations
Unless expressly agreed otherwise in a written form,
no derogations to the present general conditions will be accepted.
All clauses which were no subject to derogation will
remain fully in force.
General & Billing Conditions of the client
The client's own general and/or billing conditions
will never apply to the contracts concluded with The Diamond Network. BV
Worldwide sales
The Diamond Network. BV products are sold
worldwide.
Stocks and Offers
The products shown and described on The Diamond Network. BV's website give an
overview of the complete stock of The Diamond Network. BV The product price mentioned on
the website of The Diamond Network. BV does not contain a definite price offer. Clients'
expression of his intention to purchase a product is not enough to conclude a contract
with The Diamond Network. BV The Diamond Network. BV refers to art. 1.4. of the present
general conditions.
The Diamond Network. BV aims at maintaining a stock of products shown and offered on her
website. Yet The Diamond Network. BV will never be able to guarantee that she can supply
the product that the client is willing to buy. The client can always contact (by phone
or mail) The Diamond Network. BV, to verify the availability of a product. Alpilex
Diamond Mfg. BV will do its utmost best to deliver the ordered products. In case of
unavailability of the product , and even if the (potential) client has transferred money
to The Diamond Network. BV by wire transfer or via credit card (hereby endorsing its
intention to purchase), this does not bind The Diamond Network. BV to deliver and
The Diamond Network. BV can still decide to repay the same sum. Of course Alpilex
Diamond Mfg. BV commits itself to communicate as soon as possible the reason of
repayment. In the unlikely event that the diamond you have selected does not pass our
quality control, we will propose an alternative item with the same or better
specifications (same certification, color, clarity, cut, symmetry, polish, fluorescence
or better). However, we understand that you may prefer a refund instead.
Therefore, we will present you with the option to either accept the proposed alternative
or request a refund for your purchase. We want to ensure that you have the opportunity
to make a decision that aligns with your preferences and guarantees your satisfaction.
Please rest assured that our commitment to your satisfaction remains unwavering. We will
promptly inform you of any quality control issues and provide clear instructions on how
to proceed with either accepting the alternative or requesting a refund.
We appreciate your understanding and cooperation in this unlikely situation. If you have
any concerns or questions regarding our quality control procedures or the process for
accepting the alternative or requesting a refund, please do not hesitate to contact us.
Gift certificates
If available, clients can purchase gift cheques on the website and in all points of sale
of The Diamond Network. BV These gift cheques can be used as a payment
instrument in order to purchase products shown and described on the website and this by
using a single-use code. The value of the gift cheque will always be deducted from the
price (VAT included) of the purchased jewel as mentioned in the order confirmation.
Additional taxes (i.e. import taxes, local taxes outside EU) are at clients' charge.
Mistakes and clerical errors
Information, pictures, descriptions on the website of The Diamond Network. BV or
the information given by email, by chat communication - and/or by phone are as precise
as possible. But The Diamond Network. BV can not be held liable for mistakes, clerical
errors, erroneous mentions or lack of information.
When the client faces unclear information he can always contact a representative of
The Diamond Network. BV Contact data of The Diamond Network. BV are mentioned in the
present General Conditions and on the website or with a tailor-made quotation. In case
of unavailability of the product, and even if the (potential) client has transferred
money to The Diamond Network. BV by wire transfer or via credit card (hereby endorsing
its intention to purchase), this does not bind The Diamond Network. BV to deliver and
The Diamond Network. BV can still decide to repay the same sum. Of course Alpilex
Diamond Mfg. BV commits itself to communicate as soon as possible the reason of
repayment. When the price of a product, mentioned in the offer or a quotation, is
different from the real price, a representative of The Diamond Network. BV will contact
the client, before expedition of the purchased product, in order to leave him the
possibility to either pay the price difference, or to renounce the purchase. Alpilex
Diamond Mfg. BV apologises for the troubles which could be caused by this.
Pictures
The Diamond Network. BV exerts herself to give a realistic and detailed picture of her
products on her website. It could happen that a product is enlarged or reduced on the
picture in order to allow the client to have a detailed view of the product. The client
must be aware that each screen is calibrated in a different way so that image and
colours can be slightly different from reality.
Availability
The client can verify the availability of a product on the website of Alpilex Diamond
Mfg. BV The data concerning a product (i.e. the price) are subject to daily changes and
do not bind The Diamond Network. BV In case of unavailability of the product , and even
if the (potential) client has transferred money to The Diamond Network. BV by wire
transfer or via credit card (hereby endorsing its intention to purchase), this does not
bind The Diamond Network. BV to deliver and The Diamond Network. BV can still decide to
repay the same sum. Of course The Diamond Network. BV commits itself to communicate as
soon as possible the reason for repayment.
Purchase through the website of The Diamond Network. BV by an internet client
Intention to purchase:
Previous to the conclusions of any contract between an internet client and Alpilex
Diamond Mfg. BV the client must select a certain product and fill in the data asked by
The Diamond Network. BV By doing so the client only expresses his intention
to purchase a certain product.
Offer and order confirmation:
Upon reception of the clients' intention to purchase, The Diamond Network. BV will,
immediately forward a definite offer to the client.
Validity time of the offer and confirmation of the offer: Each offer of Alpilex
Diamond Mfg. BV is conditional. Each offer has a validity time of maximum five (5)
working days, starting from the moment that The Diamond Network. BV forwards the offer
to the client.
Provided that no contract has been concluded and/or that The Diamond Network. BV did not
receive any payment, nor any confirmation of payment (by bank transfer), the offer will
be lapsed, notwithstanding the right of The Diamond Network. BV to extend the running
time of the offer. This means that the offer and the guaranteed price are only valid
during the running time or during the extended running-time of the offer. Extension of
time can only be granted expressly and in written form by The Diamond Network. BV
Formation of the contract:
The contract is concluded provided that the client has unconditionally accepted the
offer and has expressly accepted the general conditions of The Diamond Network. BV and
that The Diamond Network. BV forwarded an unconditional order confirmation to the
client. When the offer has been made by use of the website of The Diamond Network. BV
the order confirmation is forwarded to the client by mail on the mail address supplied
by the client. The contract between the client and The Diamond Network. BV always
provides an explicit resolving clause.
Explicit resolving clause:
Each contract concluded with The Diamond Network. BV is subject to the resolving
condition of payment of the purchase price within the period as précised hereafter.
The Diamond Network. BV explicitly refers to art.1184 of the Belgian Civil Code. In case
The Diamond Network. BV did not receive any payment, nor any confirmation of payment (by
bank transfer), within five working days after the offer has been forwarded by Alpilex
Diamond Mfg. BV to the client , The Diamond Network. BV will be entitled to resolve the
contract in a unilateral manner and without notification of the client.
Valid contract:
When the contract has been concluded through the website, both the client and Alpilex
Diamond Mfg. BV explicitly declare that the contract has been valuably concluded by
means of electronic communication. Parties declare that the contract has obligatory
force notwithstanding the lack of physic signature. The electronic data of Alpilex
Diamond Mfg. BV are accepted as evidence.
Breach of contract:
To avoid abuse, all costs, forthcoming out the payment method chosen by the Client, will
be deducted from the refund of the total amount paid by the Client, in the case the
Client wishes to cancel the agreement before delivery of the
ordered product.
The Diamond Network. BV is committed to delivering high-quality products at the best
possible price/quality ratio.
The The Diamond Network. BV website will be available every day, 24 hours a day. (see art.9 and 10 of the present general conditions)
To receive an offer from The Diamond Network. BV via internet, the client has to identify himself and use the identification mode provided by the website. The Diamond Network. BV exerts herself to secure as much as possible the communication line for ‘access to' and ‘use of' the website of The Diamond Network. BV NV. For this purpose Alpilex Diamond Mfg. BV can at any moment change the access procedure, the identification mode, the access to this identification mode and the security measures, required by i.e. the technical evolution.
In some cases the client will have to use a password to access certain parts of the website(s) of The Diamond Network. BV The access to these parts without using the password is strictly forbidden. The client has to keep the received password secret. The client commits himself to inform The Diamond Network. BV immediately in case his password has been disclosed to thirds or in case he received the password through person/company other than The Diamond Network. BV NV. Any use of the services of The Diamond Network. BV, if required after the valuable identification of the password, will be considered as been executed by the client. In case The Diamond Network. BV has reasons to believe that the security of her website is in danger, she will be entitled to alter the clients' password.
Maintenance, modifications, improvements
The Diamond Network. BV is entitled to suspend the services of her website and the
connected systems when maintenance, modifications and improvements have to be done. If
possible The Diamond Network. BV will warn the client
beforehand.
Technical incidents, force majeure, urgency
In case of a technical incident, in case of force majeure or in case of urgency,
interruptions could occur without previous warning. In case of a partial or a total
denial of access to the website, The Diamond Network. BV NV will -if possible- try to
explain the reasons to the client. The Diamond Network. BV refers to the provisions of
art. 9 and 10 of the present general conditions.
The client is requested to contact a The Diamond Network. BV representative – as identified in art.16 of the present general conditions and on the website – in case the client faces problems as consequence of the interruption of the website, as mentioned in art.2 of the present general conditions.
Prices are not negotiable. Once the agreed price has been paid (fully or via partial
payment), the price is fixed and will not be changed, whatever reason (promotions, etc)
brought by the client.
Prices are in €, $
Prices on the
website are in €, $
Overview of prices and transparency
In general: The Diamond Network. BV guarantees that her product offer gives a correct and transparent overview of prices and of all elements of that price.Product offer
Once the client has communicated his intention to purchase, The Diamond Network. BV will make forward an offer to the client in which the VAT tariff will be mentioned. If required so, The Diamond Network. BV refers to art.1.4. of the present general conditions.Internet client
The client who received, and unconditionally accepted an offer of The Diamond Network.
BV, according art. 1.4. of the general conditions, can pay in the following ways:
- Bank transfer
- Visa, Mastercard, American Express, Maestro, Bancontact, Ideal, Paypal.
- Gift cheque of The Diamond Network. BV
Extension
The Diamond Network. BV can change and/or extend the payment means. These modifications
and/or extensions will be communicated through the website of The Diamond Network.
BV
SSL Technology
In order to guarantee the security of online payments and personal data of the client,
the online transactions will be encrypted by SSL technology.
Specific Conditions
When payment is done by credit card, the conditions of use of this card are determined
by the card issuer. The Diamond Network. BV is not involved in the relation between the
client and the card issuer.
With ‘delivery’ we mean – unless otherwise defined – first delivery to the client in case
of a purchase.
The Diamond Network. BV takes cost and insurance of the first delivery due to a purchase
at her charge. Reshipments, 2nd or later deliveries after adjustment or repair, fall
under the client’s responsibility.
Purchased products will only be delivered by The Diamond Network. BV after payment or
confirmation of payment according to art. 1.3. and 1.4. of the present general
conditions.
Purchases on the website of The Diamond Network. BV N.V are dispatched worldwide.
The Diamond Network. BV works together with transport companies specialized in the
forwarding of valuable goods. Depending on the place of delivery, the purchased products
will - in most cases - be forwarded by one of the following companies:INTEX,Fed-Ex, UPS,
If The Diamond Network. BV fails to respect the delivery period to which they have
committed, you, as the customer, retain the right to refrain from purchasing the
product.
Calculation of the term:
The estimated time depends on the place of delivery and the type of product. The term of
delivery mentioned in the offer is merely indicative and does not create any rights for
the client. The term of delivery will be mentioned in the offer and – if required –
confirmed in the order confirmation forwarded to the client.
Expedition between 2 at 10 working days
The Diamond Network. BV exerts herself to deliver the purchased products as soon as
possible. A term of delivery of 2 to a maximum of 14 working days should be taken
into account by the client. In most cases maximum 8 working days in Europe and maximum
14 working days outside Europe. This delivery term starts from the day of reception of
the payment on the account of The Diamond Network. BV.
For investment packages a maximum delivery of 30 days should be taken into account.
Delay in delivery
The Diamond Network. BV exerts herself to notify delays in deliveries to the client, by
mail, fax or telephone, within 24 hours.
Internet client:
Purchased products will be delivered at the place mentioned by the client in his
intention of purchase or in the acceptance of the offer. Client can be asked to sign a
delivery note when the purchased goods are delivered. To avoid fraud Alpilex Diamond
Mfg. BV recommends the client to give his address mentioned on his credit card or known
by the financial institution of the client.
Reference number:
When the purchased product is shipped, the client will receive a shipping reference
number by email, by which he can follow up the shipment online starting from
the collection at The Diamond Network. BV The Diamond Network. BV asks the client to
make a precise follow up of the shipment and to assure that he will collect himself or
charge a trustful person to collect the purchased product.
Control of the shipped parcels:
The Diamond Network. BV recommends her clients to check shipped parcels previous to the
signature of the delivery note for apparent defects, such as i.e. fissures and dents.
All purchased products ready to be shipped by The Diamond Network. BV are packed in a fitted, high-quality box to protect the purchased product during the shipping. This box can be perfectly used as a gift-wrap.
Risk-free
Each shipment made by The Diamond Network. BV in case of a first delivery to a
client due to a purchase is fully insured (risk-free). The Diamond Network. BV takes in
this case all shipping risks at her charge. For security reasons the client can be
asked to sign a delivery note when the purchased goods are delivered. Alpilex Diamond
Mfg. BV asks the client to make a precise follow up of the shipment and to assure that
he will collect himself or charge a trustful person to collect the purchased
product.
Transfer of risk
Risks are transferred to the client once the parcel (which contains the purchased
product) has been delivered to the clients' address, even if the delivery note has not
been signed.
When different parts of the order are delivered separately (i.e. when purchased products are not available), The Diamond Network. BV can consider each delivery as a separate delivery. In this case the client will be contacted by a representative of Alpilex Diamond Mfg. BV in order to pay additional transport costs.
Internet Client:
When the client fails to collect the parcel in due time, the parcel will be reshipped to
The Diamond Network. BV The Diamond Network. BV will notify the client that the
purchased product(s) remain(s) at his disposal at The Diamond Network. BV and will
invite the client to collect the purchased product within 1 month after reshipment.
The client will be entitled to collect the purchased product after payment of reshipment
charges or to ask for reshipment to his address after payment of the reshipment charges
to The Diamond Network. BV and reshipment charges to the (new) address of the client.
When the ‘Diamond grading report' has to be replaced, The Diamond Network. BV is entitled to ask the client for payment of a lump sum of 190 € to cover the administrative costs.
The Diamond Network. BV only uses high-quality diamond. You receive a certificate of a recognized diamond laboratory, with a description of your stone's 4 C's. These laboratories are exclusively GIA, HRD and IGI. When a client has specific preference in terms of certificates before purchase, The Diamond Network. BV will try to meet these. Unless specifically mentioned, The Diamond Network. BV will never guarantee this. Also will the client explicitly agree on the quality description of the diamonds as mentioned on the certificates delivered. Consequently, The Diamond Network. BV will not respond to any further arguments in this matter.
The Diamond Network. BV clients' are requested to inspect the purchased products immediately after delivery. Under penalty of preclusion, claims about apparent defects of the products have to be notified in written form to one of the points of sales of The Diamond Network. BV -as mentioned on the website- within a period of 15 days after delivery/reception.
The client can be requested by a representative of The Diamond Network. BV to reship the purchased product, object of the claim. In this case reshipment charges are born by the client.,/p>
According the Belgian law concerning the business practices, the information and
protection of consumers of 14 July 1991 (hereafter called “LBC"), the client is entitled
– without motivation and without penalty - to renounce to purchase the bought product
within 14 days after delivery of the purchased product.
According art. 80, §4, 2° LBC the client has no right to renounce if the object of the
purchase is a product specially offered or manufactured for the client according his own
specifications or has an obvious personal character.This includes diamonds engraved with
any other texts or symbols needed for certification purposes as specifically
expressed by the client.
For most purchases at The Diamond Network. BV there is always a delay between
payment and reception. Occasionally, it is possible to immediately purchase, pay and
take a diamond that is available in one of the sales points. Obviously, the return
policy of 14 days after delivery does not apply here, since the customer was able to
evaluate the diamond before payment, purchase and reception, just as with any 'bricks
& mortar' store.
In order to avoid abuses, the right to renounce (return policy) is only applicable in
case that the ordered and purchased article has been effectively delivered to and
received by the client.
When the client wants to exercise his right to renounce, he is obliged to return the
delivered product in her original state , accompagnied with the original certificate and
to communicate his bank account.
The client is precluded from his right to renounce when the product(s) and the packaging
are no longer in their original state, are incomplete, are damaged , tampered
with or warranty seal has been broken or orginal certificate is missing.
The documentation, the diamond certificates, the guarantee notes and the packaging,
which were part of the delivery, have to be returned.
Previously to the use of his right to renounce the client will inform a representative of
The Diamond Network. BV to renounce to the purchase.
After the client informed the representative of The Diamond Network. BV that he wants to
exercise his right to renounce, the product has to arrive in The Diamond Network. BVs'
business seat at Pelikaanstraat 78,Room 605, Box 140, 2018 Antwerp Belgium within
fourteen (14) days after the last day of the return policy of 14 days is reached.
The product, object of renouncement, has to be reshipped to The Diamond Network. BVs'
business seat at Pelikaanstraat 78,Room 2001, Box 140, 2018 Antwerp Belgium, were a
representative of The Diamond Network. BV will receive it.
Under no circumstances The Diamond Network. BV will be responsible for the (arrangement
of the) return, neither intervene in the arrangement of the insurance coverage for any
returns.
Costs and Insurance of reshipment and costs resulting from an incorrect application of
the customs procedures related to the re-importation (from outside the European Union)
of the purchased diamond will always be borne by the client. The Diamond Network. BV
will never be liable for damages -theft and lost included- of the reshipped
product/packaging.
As soon as the object of renouncement is received at The Diamond Network. BV it will be
submitted to quality control by one of the inspectors of The Diamond Network. BV, in
order to control if the condition of the reshipped product and packaging meets the
requirements to be the object of the right of renouncement or to be exchanged.
When reshipped, The Diamond Network. BV will notify the reception of the reshipment to
the client by email or fax.
The purchase price (reduced by the costs as mentioned in 7.3 here above) paid by the
client will be reimbursed by The Diamond Network. BV within ten (10) working days after
a satisfactory quality control of the reshipped parcel, as provided in art.7.5. of
present general conditions.
Reimbursement will be done by transfer on the bank account mentioned by the client for
this purpose.
Reimbursements for payments done with credit cards will be done via refunds on the
originally used creditcards.
When the reshipped/returned product and packaging does not meet the renouncement
requirements, no reimbursement will be done. In this case the reshipped products remain
the property of the client and the client is obliged to collect the product within two
weeks after the day that The Diamond Network. BV notified her refusal to accept to take
the product back or to exchange it.
On his request the product can be reshipped to the client after payment of all
reshipment costs and charges (including – if any - costs resulting from incorrect
application of the customs procedures related to the re-importation of the purchased
jewel from outside the European Union).
Notwithstanding the delivery, the transfer of property of the purchased product will only occur after payment of the purchase price, including all due cost, charges, taxes, and interests.
The client is not entitled to retail, transfer, redeliver or deliver, or burden the purchased product with any personnel or rights , before the transfer of property provided in art.8.1.
The Diamond Network. BV waives any liability for damages caused by dysfunctions of the hardware and/or of the software systems and all devices referred to these systems, which are used to have access to the website of The Diamond Network. BV
The client is obliged to notify The Diamond Network. BV immediately of all problems related to the access and use of the website of The Diamond Network. BV
The Diamond Network. BV waives any liability for damages caused by temporarily or final unavailability of her website.
The Diamond Network. BV waives any liability for damages to the client or to thirds
caused by:
Are i.e. contained in this provision concerning the unavailability of the website:
The Diamond Network. BV will never be liable for damages caused by a supplied service or product – whatever the reason - for an amount which exceeds the amount of the invoice paid by the client for this service or product.
The client expressly acknowledges that intellectual rights concerning the name, all
transmitted information, all pictures, all communications or other expressions
concerning the products and/or on the website are and remain the exclusive property of
The Diamond Network. BV, her suppliers or other holders of rights.
By intellectual property rights are meant patents, brand rights, copyright, design and
models and other intellectual property rights as technical and/or commercial know-how,
methods and concepts.
The Diamond Network. BV refers to the provisions of the general conditions (see art.
1.3., 1ste paragraph). Products sold under the The Diamond Network. BV brand are
protected by national and international laws (i.e. the intellectual property laws) and
remain property of The Diamond Network. BV
It is forbidden to use the commercial names and brands ‘The Diamond Network. BV
The client declares that the products are bought for personal purposes and not for
commercial purposes.
Nothing in the General Conditions nor any act of copying and/or downloading information
can be considered as a partial or complete transfer of the intellectual property of
The Diamond Network. BV to a third party or to the client. The client will not infringe
the intellectual property rights of The Diamond Network. BV The client is
allowed to copy or to download his own data or the information which is his exclusive
property, provided that he will not alter any copyright or restriction of liability
clause or any other provision.The client will indemnify The Diamond Network. BV, and
hold her harmless against any claim or legal action of third parties for damages caused
by infringements on this provision.
The Diamond Network. BV will treat personal data received from clients according the legal provisions concerning respect of privacy, as mentioned in her website.
Notwithstanding art.1.4. of the general conditions, The Diamond Network. BV can modify the present general conditions, the prices on the website, the product-line and its offers at any time and will notify these changes to the client on her website. These changes are applicable as soon as they are published on the website.
Use of the website after the publication of the modification of the general sales
conditions means the acceptance of the modified version of the general conditions.
The client is requested to consult the general conditions at regular intervals.
The impossibility to fulfil, the nullity or the invalidity of one of the provisions of the present general conditions will not lead in any way to the impossibility to fulfil, the nullity or the invalidity of all other provisions of the present general conditions. In case the impossibility to fulfil, the nullity or the invalidity of one of the provisions of the present general conditions is certain, such a provision it will be held non existent.
Unless otherwise expressly agreed, not claiming a right or not applying a sanction, will never result in the renouncement of any right whatsoever.
The Diamond Network. BV exerts herself to please her clients. When a conflict relating to
the interpretation and/or the fulfillment of the contract and the present general
conditions appears, the client will be invited to take contact as soon as possible with
one of The Diamond Network. BVs' representatives. The Diamond Network. BV will exert
herself to resolve the problems, the claims and the observations of the client in a
constructive way, but always with reference to the ‘Terms &
Conditions’. Furthermore, as we consider the business integrity of our staff
as our highest asset, we inform that any form of intimidation, defamation, threat,
unreasonable behavior, offense or unfounded incrimination towards one of Alpilex Diamond
Mfg. BVs' representatives will not be tolerated and will directly result that the line
of communication will be handed over to our specialized legal team. In this regard, we
draw attention on the fact that, as a matter of principle The Diamond Network. BV will
take all necessary legal measures (including launching court procedure) in order to
protect itself against any form of intimidation, defamation, threat, unreasonable
behavior, offense or unfounded incrimination.
If we still can't work it out together, you can go to Safeshops as a consumer.
SafeShops.be will mediate between the consumer and the seller if the complaint is
well-founded at first sight. You can reach them via the complaint form at
https://www.safeshops.be/nl/consumers-complaints/ or in writing: Kapelsesteenweg 195/1,
2180 Ekeren, e-mail:Info@SafeShops.be. ”
When parties were unable to resolve the conflict in an amicable way, only the Courts of the judicial district of Antwerpen are authorized. These Courts will have exclusive jurisdiction for all issues conflicts and disputes concerning the validity, the interpretation of the enforcement or termination of the contract between the parties.The language used for legal disputes will be Dutch. In order to facilitate communication with the other party, The Diamond Network. BV may decide - at its own discretion - to use the English language, but this is never to be considered as an obligation.
All issues, questions and disputes concerning the validity, the interpretation of the enforcement or termination of the contract between the parties shall only be governed and construed by Belgian law. No effect shall be given to any other choice of law or to any conflict-of-law rules or provisions (Belgian, foreign or international) that would result in the appliance of another law or in the appliance of the Vienna convention concerning international sales.
Belgian customer can file disputes via https://consumerombudsman.be/en
European and Belgian customers can file disputes via https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
For any questions, claims and observations concerning the services, the orders, the
management, the privacy issues or the general conditions of thediamondsnetwork.com,
please contact:
-
e-mail:Info@thediamondnetwork.be
- telephone : +32 487 36 56 80
-
address:The Diamond Network
Hoveniersstraat 51
Diamond bourse building
2018 Antwerp, Belgium
We will do our utmost to treat your case within 7 working days.
We guarantee that our products are in accordance with your order and meet the normal
expectations you may have taking into account the specifications of the product. We also
guarantee that our goods are in accordance with any at the moment of your order
applicable law.
As a consumer, you dispose of a statutory 2-year warranty on goods purchased from us if
this good is not in accordance with the placed order. During this period and within the
legal limits, we provide for the free replacement or repair of goods showing a defect
covered by the statutory warranty.
To the extent of what is possible or reasonable, you have a choice between replacement
or repair. Only if replacement or repair is excessive or impossible, or impossible to
deliver within a reasonable time, do you have the right to a reduction or to demand the
dissolution of the contract of sale.
General information
These General Conditions apply to the website thediamondsnetwork.com. By using this
website you commit yourself (hereafter the client) to accept and to respect these
general conditions & the conditions explained under ‘legal information & privacy
policy as shown on thediamondsnetwork.com
This website has been created and is managed by The Diamond Network, Antwerp Belgium, Belgium and registered at
RPR Antwerpen with vat nr xxxx and a member of the Antwerp diamond bourse.